Elastic Stability Starts With the Right Support Partner
Because mission-critical data never takes time off. Keep your Elastic environment healthy, secure, and performant — with Hyperflex's Elastic-certified engineers available whenever you need them.
Why You Need Continuous Elastic Support
Your Elastic cluster runs search, observability, security, and telemetry workloads that cannot afford downtime.
Production pipelines run 24/7
Even small misconfigurations can cause data loss or ingestion failure
No internal team wants to be on-call on weekends or holidays
Elastic issues compound fast — you need expert triage immediately
Choose the Support Model That Fits Your Operations
Coverage Plans Overview
Weekend Coverage
For teams needing safety nets during critical off-hours.
Includes:
.svg)
Priority access to Elastic-certified engineers
Real-time triage + hotfixes
Ingestion/cluster recovery support
2-hour post-weekend diagnostic review
Full Holiday Coverage
Peace of mind when your team is offline during holidays.
Includes:
Standby Elastic engineer during holidays
Monitoring + alert triage
Immediate fix + escalation pathways
Optional holiday audit
Premium 24/7 Enterprise
Continuous monitoring + proactive performance care.
Includes:
24/7 on-call Elastic experts
SLA-backed critical response
Continuous monitoring + anomaly detection
Weekly health reports
Monthly architecture tuning
Why Hyperflex
Trusted by Teams Running High-Scale Search & Observability Systems
Certified engineers with hands-on experience in enterprise Elastic deployments.
Get issues diagnosed and mitigated before they impact revenue.
Choose short-term coverage or long-term oversight.
We integrate with your existing monitoring setup, logging tools, and Elastic architecture.
Transparent Pricing. Flexible Models. Enterprise-Ready.
Our support plans are designed to scale with your needs. Whether you need weekend safety nets or full 24/7 coverage, we have transparent pricing that fits your budget.